Satellite FAQs

Subscription Questions

How do I subscribe?
How soon after I sign up will my viewing be activated?
Can I pay by annual subscription?
Can I pay by monthly subscription?
Are games/programmes available individually or on a pay per view basis?
Can I get Setanta Sports for just one month?
Is there a 12 month contract?
Can I get Setanta Sports in another room?
How can I watch programming which is funded under the Broadcasting Authority of Ireland Sound & Vision Scheme

 

Technical Questions

I am not getting any power to my Digital Satellite box?
On-screen error messages (commonly known as OSM)

 

 

Subscription Answers

How do I subscribe?
Signing up to Setanta Sports is easy. All you need is your viewing card number and your payment details. Online: Click on the Subscribe button or Phone: 0818 271 400 (ROI) or *0871 277 0393 (NI) between 9.30am and 6pm Monday to Saturday.

*Calls to this number cost 10 pence per minute on the BT network, calls from other carriers and mobiles may vary.

How soon after I sign up will my viewing be activated?
Viewing is normally activated within minutes but you should allow at least 4 hours during peak times. Please ensure your viewing card is in your digital satellite box when we send our signal to you. To help get your signal activated quicker…….

1. Try to limit the number of channels changes (don’t channel hop);

2. Make sure the viewing card is in the correct slot and Satellite viewing restored before sending signal;

3. Do not use interactive services such as teletext;

4. Do not remove the viewing card after signal has been sent (actually, don’t remove it at all unless specifically advised to do so).

All of the above can use up memory from the hard drive in the Satellite box which could cause a delay in receiving the signal.

Can I pay by annual subscription?
Yes. You can pay your subscription to Setanta Sports annually. We will also give you 12 months for the price of 10 in your first year.

Can I pay by monthly subscription?
Yes. The Setanta Sports can be paid monthly by Direct Debit or Credit Card instruction.

Are games/programmes available individually or on a pay per view basis?
We do not operate a pay per view system as we feel that our channels offer much greater value for sports fans. Setanta Sports 1 & Setanta Ireland are not available on an individual pay per view basis.

Can I get Setanta Sports for just one month?
We offer our customers a minimum subscription term of two months and we won’t tie you in to a contract for a year. You may cancel your subscription any time after the first ten days of your initial subscription by providing us with 30 days notice which will take effect 30 days after your next billing date.

Is there a 12 month contract?
No. Subscribe to Setanta Sports with no annual contract.

Can I get Setanta Sports in another room?
Yes, Subscription to Setanta Sports in any other room is €1.49 for your second box and costs just €2.99 per box per month for all additional boxes. Simply call our customer services team to have this added to your account.

How can I watch programming which is funded under the Broadcasting Authority of Ireland Sound & Vision Scheme
Setanta Sports supports programming that is funded under the Broadcasting Authority of Ireland Sound & Vision Scheme and broadcasts this programming on a free to view basis such that it may be enjoyed by anybody with satellite equipment and viewing card regardless of whether they are subscribers to the Setanta Sports Pack. If you have a satellite set top box, but do not have a satellite viewing card, we will upon request send you free of charge a satellite viewing card to an address in the Republic of Ireland in order that you can enjoy the Sound & Vision Scheme funded programming.

 

 

Technical Answers

I am not getting any power to my Digital Satellite box?
Should you be having difficulty in seeing either of the Setanta Sports channels or are seeing a blank TV screen, you should first ensure that your Digital Satellite box and TV are plugged in and switched on at the mains. Ensure that the power cables are correctly connected to your Digital Satellite box and TV set. You may also need to check the power points, sockets and fuses. However, please do take all reasonable precautions when handling anything electrical.

On-screen error messages (commonly known as OSM)
There are various on screen error messages that can appear on a Digital Satellite box. The three listed below are the most common however the resolution for most issues follow the same process contained within each of the below. Where none of this helps resolves an issue, please call our dedicated customer support team on 0818 271 400 where a member of the Setanta team will be waiting to help. “No Satellite Signal Being Received” "Channel/programme not available" “Viewing Card not inserted correctly” (or similar) Where you see an on screen message saying "No satellite signal being received" on either of the Setanta Sports channels, please try the following:

  • Press "tv guide" on your remote control.
  • Select “All Channels”.
  • After a few seconds the listings should appear as normal.
  • Press "sky" when the "No Satellite Signal" message has cleared.

The message "Searching for listings" may be displayed before Channel 998 appears. Tune to channel 423. Should you see the message "Insert your Sky viewing card,", remove and re-insert your viewing card into the slot marked Sky viewing card. Make sure that:
  • The arrow on the viewing card is facing in to the slot.
  • The gold chip on the viewing card is facing down. Bad Weather

Heavy rain, snowfall, electrical storms or gales are common causes for satellite signals not being received by your Digital Satellite box which can and does affect the quality of your picture. This is usually a temporary problem which will resolve itself once the weather conditions return to normal. Should there be snow on your dish and it is safe to remove the snow, then this could help in the short term however please do ensure that you only attempt this if it is safe to do so. Should your viewing not return once the weather conditions have subsided then please try the steps below: Setanta specific signal issue
  1. Press 501 for Sky News. If you can watch this channel without it flickering, return to the Setanta Sports channel on which you noticed the problem to see if it has been resolved.
  2. If the flickering persists, please press 820 on your remote control which will take you to Peace TV.

If this problem occurs on this channel, it is likely that there is an issue on the transponder and the below may help resolve the issue. Resetting the Box (LNB)
  1. Press services on your remote control.
  2. Highlight System Setup using the up/down arrows and press "select".
  3. Press 0, then 1, then "select".
  4. Press "select" again to access the LNB setup screen.
  5. Using the up/down arrows, highlight LNB Power Supply.
  6. Using the left/right arrows change the setting to off.
  7. Using the up/down arrows, highlight 22KHz command.
  8. Using left/right arrows change to off.
  9. Using the up/down arrows, highlight Save New Settings and press select.
  10. Press followed by services.
  11. Highlight System Setup and press "select".
  12. Press 0 then 1 then "select".
  13. Press "select" again to access the LNB setup screen.
  14. Press the red button to re-set the default settings.
  15. Using the up/down arrows, highlight Save New Settings and press "select".
  16. Press "select" to confirm that the settings have been reset. The correct settings are:
    • - 9.75 for the low frequency.
    • - 10.60 for the high frequency.
    • - The LNB power supply should always be set to on.
    • - The 22KHz Command should always be set to on.
  17. Press "sky" to return to normal viewing. Please note, it may take up to a minute for the picture to appear.

Where nothing above resolves the issue, please call one of our customer support team who will be delighted to help by calling 0818 20 30 40. "Channel/programme not available" On screen message (OSM): "Channel / Programme Not Available". If you are receiving this error message, it is likely that the viewing card has not been inserted correctly Tune to channel 423. Should you see the message "Insert your Sky viewing card,", remove and re-insert your viewing card into the slot marked Sky viewing card. Make sure that:
  • The arrow on the viewing card is facing in to the slot.
  • The gold chip on the viewing card is facing down.

Should you still see the on-screen message after re-inserting your card, try performing a channel scan using the following guide:
  1. Press on your Remote Control.
  2. Using the up/down arrows, highlight System Setup and press "select".
  3. Press O, 1 then select.
  4. Highlight New Installation and press select and "New Installation" will be displayed.
  5. Press "select" twice.
  6. The on screen message "Astra Channel Scan. Now Scanning, please wait" will appear.

When the on screen message "Channel Line up complete" appears, press the sky button on your remote control which will take you back to the last channel where you can confirm if the issue has been resolved. Should the above not resolve the issues, please call our customer support team on 0818 20 30 40 for further assistance. “No Satellite Signal Being Received” "Channel/programme not available" “Viewing Card not inserted correctly” (or similar) Where you see an on screen message saying "No satellite signal being received" on either of the Setanta Sports channels, please try the following:
  • Press "tv guide" on your remote control.
  • Select “All Channels”.
  • After a few seconds the listings should appear as normal.
  • Press "sky" when the "No Satellite Signal" message has cleared.

The message "Searching for listings" may be displayed before Channel 998 appears.
Tune to channel 423. Should you see the message "Insert your Sky viewing card,", remove and re-insert your viewing card into the slot marked Sky viewing card. Make sure that:
  • The arrow on the viewing card is facing in to the slot.
  • The gold chip on the viewing card is facing down.

    Bad Weather

Heavy rain, snowfall, electrical storms or gales are common causes for satellite signals not being received by your Digital Satellite box which can and does affect the quality of your picture. This is usually a temporary problem which will resolve itself once the weather conditions return to normal. Should there be snow on your dish and it is safe to remove the snow, then this could help in the short term however please do ensure that you only attempt this if it is safe to do so. Should your viewing not return once the weather conditions have subsided then please try the steps below: Setanta specific signal issue
  1. Press 503 for BBC 24. If you can watch BBC 24 without it flickering, return to the Setanta Sports channel on which you noticed the problem to see if it has been resolved.
  2. If the flickering persists, please press 820 on your remote control which will take you to Peace TV.

If this problem occurs on this channel, it is likely that there is an issue on the transponder and the below may help resolve the issue. Resetting the Box (LNB)
  1. Press services on your remote control.
  2. Highlight System Setup using the up/down arrows and press "select".
  3. Press 0, then 1, then "select".
  4. Press "select" again to access the LNB setup screen.
  5. Using the up/down arrows, highlight LNB Power Supply.
  6. Using the left/right arrows change the setting to off.
  7. Using the up/down arrows, highlight 22KHz command.
  8. Using left/right arrows change to off.
  9. Using the up/down arrows, highlight Save New Settings and press select.
  10. Press followed by services.
  11. Highlight System Setup and press "select".
  12. Press 0 then 1 then "select".
  13. Press "select" again to access the LNB setup screen.
  14. Press the red button to re-set the default settings.
  15. Using the up/down arrows, highlight Save New Settings and press "select".
  16. Press "select" to confirm that the settings have been reset. The correct settings are:
    • - 9.75 for the low frequency.
    • - 10.60 for the high frequency.
    • - The LNB power supply should always be set to on.
    • - The 22KHz Command should always be set to on.
  17. Press "sky" to return to normal viewing. Please note, it may take up to a minute for the picture to appear.

Where nothing above resolves the issue, please call one of our customer support team who will be delighted to help by calling 0818 271 400.

On screen message (OSM): "Channel / Programme Not Available"

If you are receiving this error message, it is likely that the viewing card has not been inserted correctly Tune to channel 423. Should you see the message "Insert your Sky viewing card,", remove and re-insert your viewing card into the slot marked Sky viewing card.

Make sure that:
  • The arrow on the viewing card is facing in to the slot.
  • The gold chip on the viewing card is facing down.

Should you still see the on-screen message after re-inserting your card, try performing a channel scan using the following guide:
  1. Press on your Remote Control.
  2. Using the up/down arrows, highlight System Setup and press "select".
  3. Press O, 1 then select.
  4. Highlight New Installation and press select and "New Installation" will be displayed.
  5. Press "select" twice.
  6. The on screen message "Astra Channel Scan. Now Scanning, please wait" will appear.

When the on screen message "Channel Line up complete" appears, press the sky button on your remote control which will take you back to the last channel where you can confirm if the issue has been resolved. Should the above not resolve the issues, please call our customer support team on 0818 271 400 for further assistance.

Setanta Sports broadcasts exclusively live coverage of the best premium football, rugby and motorsport including Barclays Premier League, Rugby World Cup 2011, French Top 14, UEFA Champions League, UEFA Europa League, League of Ireland, Rabobank Pro12 and Golf from around the World.

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